Jira Service Management

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You can raise a request with ARCC using the options provided below:","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"62","name":"Dataverse Request","descriptionHtml":"","callToAction":"Dataverse Request","introHtml":"Use this form to request access or changes to dataverse","icon":10585,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[17],"key":""},{"id":"43","name":"General Research Computing Support","descriptionHtml":"","callToAction":"General Research Computing Support","introHtml":"Use this for assistance with general research support issues, including Linux Support, and to request Research Consulting Services.","icon":10569,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"24","name":"HPC Software Consultation","descriptionHtml":"Please provide information regarding the software you're wanting to install or configure","callToAction":"HPC Software Consultation","introHtml":"If you need help installing or configuring a new or updated software package, raise a request here.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"53","name":"Investment Request","descriptionHtml":"Please fill out the following information and an ARCC representative will contact you to discuss investment options. Please see the following page for information on node investment estimates: <a href=\"https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1606352931/Node+Purchase+Estimates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1606352931/Node+Purchase+Estimates</a>","callToAction":"Investment Request","introHtml":"Use this form to make an inquiry regarding cluster investment.","icon":10542,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[15],"key":""},{"id":"47","name":"Migrate a Project","descriptionHtml":"","callToAction":"Migrate a Project","introHtml":"Use this form to request your existing Beartooth or Alcova project(s) be moved to their new locations (New \"Medicine Bow\" HPC for Beartooth, data.arcc.uwyo.edu for Alcova)","icon":10532,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[15],"key":""},{"id":"36","name":"Request a Change to Your Project","descriptionHtml":"","callToAction":"Request a Change to Your Project","introHtml":"Use this form to request a change to your project parameters.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"44","name":"Request a New Research Project","descriptionHtml":"","callToAction":"Request a New Research Project","introHtml":"Use this form to request a new ARCC storage or compute resource.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"55","name":"Request an HPC Account","descriptionHtml":"All users must be associated with a project/allocation on HPC before they are able to submit jobs. By default, Beartooth accounts will be created using your UWYO Account username. If you do not have a UW Account, you will need a University sponsor to request one from UW IT.","callToAction":"Request an HPC Account","introHtml":"Use this form to get access to our cluster","icon":10517,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"52","name":"Request Globus Plus","descriptionHtml":"Use this form to request a Globus Plus account. For more information on Globus and the different levels of access see here: <a href=\"https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1757446145/Globus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1757446145/Globus</a>","callToAction":"Request Globus Plus","introHtml":"Use this form to request a Globus Plus account.","icon":10487,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"51","name":"Request Training Account Checkout","descriptionHtml":"","callToAction":"Request Training Account Checkout","introHtml":"Temporary accounts to access to the campus cluster for training purposes.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"57","name":"ARCC Service Contract","descriptionHtml":"","callToAction":"ARCC Service Contract","introHtml":"This is an internal form to automate ARCC Service and Support Contracts","icon":10573,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"46","name":"External Services","descriptionHtml":"To request an external collaborator account, please fill out the form below: <a href=\"https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088</a>","callToAction":"External Services","introHtml":"Links to services not provided by ARCC that ARCC clients frequently use.","icon":10477,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? 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In preparation, UW ARCC is initiating the MedicineBow Early Access Program (EAP) to facilitate a seamless integration of hardware and software, and to promote exceptional scientific research.","callToAction":"MedicineBow EAP Application Form","introHtml":"This form is used to apply for UW ARCC's MedicineBow Early Adopters Program","icon":10573,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"27","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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Please note, having an account on the cluster does not necessarily mean you can use it. Your account must be a member of a project/HPC allocation before you can run jobs on our HPC resources.","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"25","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"34","name":"Request new/updated HPC software old","descriptionHtml":"","callToAction":"Request new/updated HPC software old","introHtml":"","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"54","name":"Student Request for for Cluster Access","descriptionHtml":"Please only use this form if you do not have an identified PI and research project. 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