Jira Service Management

{"xsrfToken":"411bcf68-ee8d-4d49-886f-bab26ae1616c_0692d2e2f1194900660b71a868da61e1be5b8c75_lout","branding":{"id":"2","key":"arcc","name":"ARCC","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/24f0b15e-1efe-4a16-b269-1136ba9b28d8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmVhNWM5OS02N2U3LTQ1NTEtOGM0MC01YTJlNjA1ODQzZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0ZjBiMTVlLTFlZmUtNGExNi1iMjY5LTExMzZiYTliMjhkOCI6WyJyZWFkIl19LCJleHAiOjE2NzQ3NzI3NDYsIm5iZiI6MTY3NDc3MjE0Nn0.EBO1ahoI7_-S8weXpeWP7Z39GrCOI9lWhDBui1vqp0o&client=c2ea5c99-67e7-4551-8c40-5a2e605843d7&mode=fit","logoId":"24f0b15e-1efe-4a16-b269-1136ba9b28d8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ARCC Service Portal","sharedPortalName":"ARCC Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ARCC Service Portal","sharedPortalName":"ARCC Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/59bfc0ac-50fd-4568-b0ff-683b7f2c7176/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmVhNWM5OS02N2U3LTQ1NTEtOGM0MC01YTJlNjA1ODQzZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5YmZjMGFjLTUwZmQtNDU2OC1iMGZmLTY4M2I3ZjJjNzE3NiI6WyJyZWFkIl19LCJleHAiOjE2NzQ3NzI3NDYsIm5iZiI6MTY3NDc3MjE0Nn0.w8rPgx8H92M44xmLibEMGLYPQcFfoe65BXK8wu_o8zI&client=c2ea5c99-67e7-4551-8c40-5a2e605843d7&height=300&mode=fit","bannerMediaApiFileId":"59bfc0ac-50fd-4568-b0ff-683b7f2c7176","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"arcc","projectId":10003,"serviceDeskId":2,"name":"ARCC","description":"Welcome! You can raise a request with ARCC using the options provided below:","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"49","name":"Beartooth Testing Feedback","descriptionHtml":"","callToAction":"Beartooth Testing Feedback","introHtml":"This form is to provide feedback/comments during Beartooth testing.","icon":10466,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[15],"key":""},{"id":"43","name":"General Research Computing Support","descriptionHtml":"","callToAction":"General Research Computing Support","introHtml":"Use this for assistance with general research support issues, including Linux Support, and to request Research Consulting Services.","icon":10569,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"47","name":"Migrate a Teton Project to Beartooth","descriptionHtml":"","callToAction":"Migrate a Teton Project to Beartooth","introHtml":"Use this form to request your existing Teton project be moved to Beartooth.","icon":10532,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[15],"key":""},{"id":"36","name":"Request a Change to Your Project","descriptionHtml":"","callToAction":"Request a Change to Your Project","introHtml":"Use this form to request a change to your project parameters.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"44","name":"Request a New Research Project","descriptionHtml":"","callToAction":"Request a New Research Project","introHtml":"Use this form to request access to an ARCC storage or compute resource.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"24","name":"Request New/Updated HPC Software","descriptionHtml":"","callToAction":"Request New/Updated HPC Software","introHtml":"If you need a new or updated software package, raise a request here.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"46","name":"External Services","descriptionHtml":"To request an external collaborator account, please fill out the form below: <a href=\"https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088</a>","callToAction":"External Services","introHtml":"Links to services not provided by ARCC that ARCC clients frequently use.","icon":10477,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"27","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"28","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"29","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"30","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, upgrade a server (VPN) or an application (Jira).","icon":10528,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"48","name":"Request a Starship Enterprise","descriptionHtml":"","callToAction":"Request a Starship Enterprise","introHtml":"Starship Enterprise","icon":10474,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"25","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"34","name":"Request new/updated HPC software old","descriptionHtml":"","callToAction":"Request new/updated HPC software old","introHtml":"","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"ARCC Service Catalog"}],"orderMapping":{"13":[43],"15":[47,44,36,43,49,24],"12":[34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e55fb1e-0ae4-3b17-98f1-42451cd804c9","appLinkName":"System Confluence","appLinkUrl":"https://arccwiki.atlassian.net/wiki","spaceKey":"ARCC","spaceName":"ARCC","spaceUrl":"https://arccwiki.atlassian.net/wiki/spaces/ARCC","isServer":false},"labels":[],"projectKey":"ARCC","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ARCC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":43,"projectId":10003,"form":{"name":"General Research Computing Support","descriptionHtml":"","callToAction":"General Research Computing Support","intro":"Use this for assistance with general research support issues, including Linux Support, and to request Research Consulting Services.","instructions":"","icon":10569,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["General help from ARCC."]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/43","calendarParams":{"firstDay":0,"date":"2023-01-26T15:29:06-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e55fb1e-0ae4-3b17-98f1-42451cd804c9","appLinkName":"System Confluence","appLinkUrl":"https://arccwiki.atlassian.net/wiki","spaceKey":"ARCC","spaceName":"ARCC","spaceUrl":"https://arccwiki.atlassian.net/wiki/spaces/ARCC","isServer":false},"labels":[],"projectKey":"ARCC","serviceDeskId":2},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmVhNWM5OS02N2U3LTQ1NTEtOGM0MC01YTJlNjA1ODQzZDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NzQ3NzMzNDYsIm5iZiI6MTY3NDc3MjE0Nn0.Zb6gM4fMMz8hNI6dxzNjjSOj1JLODi9siVnOIlt5qm8","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"c2ea5c99-67e7-4551-8c40-5a2e605843d7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":17,"updated":"2022-12-22T17:02:40.079785Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":17,"name":"ARCC General Request","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"677c4749-0bcc-4ac1-8e91-c6feb8547cc0"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":2},"content":[{"type":"paragraph","content":[{"type":"text","text":"Contact Information","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"eca09212-5a52-42c0-84d5-f6ddc7cf1620"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"eb7af3bd-2197-46f9-a84f-84b0a70e1172"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"3f7795c7-a8a0-4cce-9622-c6ac1bb5540f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"47eb38b5-7ab4-454a-b863-5f1c98b7a5a7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"d6fdb2d6-1e7a-4e6d-882b-8b9695b097f0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"7f7c2331-8906-4636-a76c-d8ac0732874a"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"2a119c9f-1a1b-4018-aa07-430a6c192fb1"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Related ARCC service:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"HPC","other":false},{"id":"2","label":"Storage","other":false},{"id":"3","label":"Southpass","other":false},{"id":"4","label":"Research Linux","other":false}],"questionKey":""},"4":{"type":"ts","label":"Phone number:","description":"","validation":{"rq":false,"mnc":7},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Project name (if you have one):","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Email address:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Department or Affiliation:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Please further describe your issue:","description":"Please include any errors, job id's, or other specifics that are relevant.","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Your name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}}},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":17,"updated":"2022-12-22T17:02:40.079785Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[43],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":17,"name":"ARCC General Request","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"677c4749-0bcc-4ac1-8e91-c6feb8547cc0"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":2},"content":[{"type":"paragraph","content":[{"type":"text","text":"Contact Information","marks":[{"type":"strong"}]}],"marks":[{"type":"alignment","attrs":{"align":"center"}}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"eca09212-5a52-42c0-84d5-f6ddc7cf1620"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"eb7af3bd-2197-46f9-a84f-84b0a70e1172"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"3f7795c7-a8a0-4cce-9622-c6ac1bb5540f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"47eb38b5-7ab4-454a-b863-5f1c98b7a5a7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"d6fdb2d6-1e7a-4e6d-882b-8b9695b097f0"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"7f7c2331-8906-4636-a76c-d8ac0732874a"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"2a119c9f-1a1b-4018-aa07-430a6c192fb1"}}]}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Related ARCC service:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"HPC","other":false},{"id":"2","label":"Storage","other":false},{"id":"3","label":"Southpass","other":false},{"id":"4","label":"Research Linux","other":false}],"questionKey":""},"4":{"type":"ts","label":"Phone number:","description":"","validation":{"rq":false,"mnc":7},"choices":[],"questionKey":""},"9":{"type":"ts","label":"Project name (if you have one):","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"ts","label":"Email address:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Department or Affiliation:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"pg","label":"Please further describe your issue:","description":"Please include any errors, job id's, or other specifics that are relevant.","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"ts","label":"Your name:","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}}},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}