This page contains frequently asked questions. If users have any trouble, questions, concerns, or suggestions, feel free to contact ARCC at arcc-help@uwyo.edu.

Contents

Glossary

General ARCC Troubleshooting

Do I have to have a smartphone to use two-factor for ARCC services?

• No, there are other options:

  • You have to purchase a Yubikey from UWIT.

  • You can enroll in any phone number or device on Duo.

    • When logging into Teton using the landline method, type “<your password>, phone“ and your enrolled number will get a call.

My UWyo user account is locked/disabled, can ARCC restore it so I can use the petaLibrary and/or Teton?

• No, ARCC does not manage UWyo accounts. Contact the UWIT Accounts Office for help.

  • For further information on UWyo accounts see UW Accounts FAQ

Teton

I am having trouble logging into Teton.

• Can you log into other Uwyo resources?

  • If no, contact IT Helpdesk.

• Is your 2nd-factor authentication working? Test on https://wyosecure.uwyo.edu

  • Check out https://uwyo.teamdynamix.com/TDClient/KB/ArticleDet?ID=63314 to see if your device is properly configured.

  • If you are having problems with your second factor you will need to contact IT Help Desk.

• There is a known issue on Teton that may affect your login. Wait until the top of an hour (e.g. 1 pm) and try again. We have an automatic process to fix this issue that runs every hour on the hour.

• If you are still having problems email contact us.

How do I access Teton when I am not on the UWyo network?

• Teton's login nodes are on the Science DMZ network outside of UWyo firewalls. Meaning you can log into Teton from anywhere as long as you have an internet connection and a terminal or ssh client.

How do I run my code on Teton?

• You must submit your code to the job scheduler. Running code on login nodes is not permitted.

  • For more information about the job scheduler please see our page on Slurm.

How do I find out what modules/packages are available on Teton?

• While logged into Teton, executing the command "module spider" will list all modules installed on Teton.

$ module spider
To learn more about a package execute:

$ module spider Foo

where "Foo" is the name of a module.

To find detailed information about a particular package you
must specify the version if there is more than one version:

$ module spider Foo/11.1

May I have sudo access on Teton?

• Users will never have sudo access. Email arcc-help@uwyo.edu to request whatever would you need sudo access for.

My Teton home directory is full, can I get more space?

• Rarely do we increase home directory space, please clean up any unnecessary files first. If the problem persists, email arcc-help@uwyo.edu to describe your issue.

petaLibrary

How do I access my petaLibrary allocation when I am not on the UWyo network?

• Users will need to use the UWwyo VPN to get onto the UWyo network.

  • See the Getting Connected page on the petaLibrary page.