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Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

This page contains frequently asked questions. If users have any trouble, questions, concerns, or suggestions, or this FAQ page doesn’t provide you with your needed answer, please contact ARCC through our service portal or by e-mailing arcc-help@uwyo.edu.


Table of Contents


Troubleshooting

For general issues please see our Known Issues page to see if the problem could be caused by something that we already are aware of and recommended solutions or work arounds.

General Questions

  • Where can I check the status of ARCC Systems?

  • Where is the link to the latest announcements from arcc-announce?

  • I’m not getting messages from arcc-announce. How can I subscribe?

  • Is there documentation on known issues? Can I add something to the documentation?

    • There is a document ARCC staff maintains for known issues. The documentation of known issues on Beartooth is here, and you may e-mail us at arcc-help@uwyo.edu at any time to update documentation.

Information for citing ARCC and our resources can be found here. Additionally, ARCC maintains a Facilities Statement available as both a 1 or 2 page document available for all researchers, here.

My UWyo user account is locked/disabled, can ARCC restore it so I can use ARCC resources?

  • No, ARCC does not manage UWyo accounts, but to start troubleshooting, go here: Password Resets and Account Lock Outs

    • If you are an external collaborator, you will need to contact the UWIT Accounts Office to reset your password

    • Otherwise, call UW IT Helpdesk to have it unlocked at 766-HELP ( on campus: 6-4357)

    • For further information on UWyo accounts see UW Accounts FAQ

Does ARCC provide a document for researchers to reference in grant proposals?

  • Yes! ARCC maintains a facilities statement that’s available in several formats here.

All project creations must be requested by a PI. Who counts as a PI?

  • Per ARCC Policy: “Principal Investigators (PIs) are any University of Wyoming faculty member with an extended-term position with UW.  This designation does not extend to Adjunct Faculty.

  • Detailed information on PI qualifications may be found on our policy page here and any information on our published policy page should overrides information on the wiki which, may at times, be outdated.

  • PIs may read more about PI Responsibilities on the policy page (Under General Policies: 1 -> User Responsibilities: B -> PI Responsibilities: iii)


Cluster/HPC Questions


MedicineBow SLURM Job Scheduling (After Changes Jan 13, 2025)

 


HPC Migration Questions: Beartooth to MedicineBow


Beartooth


Data Storage Questions

 


Alcova

 


Migrations: Alcova to ARCC Data Portal


Pathfinder

Glossary

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