Frequently Asked Questions (FAQs)
This page contains frequently asked questions. If users have any trouble, questions, concerns, or suggestions, feel free to contact ARCC.
Contents
- 1 General ARCC Troubleshooting
- 1.1 General FAQs:
- 1.1.1 My home directory is full (I’m getting a quota limit warning). Can I get more space?
- 1.1.2 May I have sudo access on Beartooth?
- 1.1.3 I can’t access my Alcova storage
- 1.1.4 My UWyo user account is locked/disabled, can ARCC restore it so I can use ARCC resources?
- 1.1.5 Do I need a smart phone to use two-factor for ARCC services?
- 1.2 Questions Related to Migration: Beartooth to MedicineBow
- 1.3 Questions Related to Migration: Alcova to Data Migration
- 1.1 General FAQs:
- 2 Beartooth
- 3 Alcova
General ARCC Troubleshooting
For general issues please see our Known Issues page to see if the problem could be caused by something that we already are aware of and recommended solutions or work arounds.
General FAQs:
Questions Related to Migration: Beartooth to MedicineBow
I’m having trouble logging in with the new SSH key authentication. Please help!
Questions Related to Migration: Alcova to Data Migration
Beartooth
How do I access Beartooth when I am not on the UWyo network?
Beartooth's login nodes are on the Science DMZ network outside of UWyo firewalls. Meaning you can log into Beartooth from anywhere as long as you have an internet connection and a terminal or ssh client.
How do I run my code on Beartooth?
You must submit your code to the job scheduler. Running code on login nodes is not permitted.
For more information about the job scheduler please see our page on Slurm.
How do I find out which software packages are installed/available on Beartooth?
While logged into Beartooth, executing the command "module spider" will list all modules installed on Beartooth.
$ module spider
To learn more about a package execute:
$ module spider Foo
where "Foo" is the name of a module.
To find detailed information about a particular package you
must specify the version if there is more than one version:
$ module spider Foo/11.1
Alcova
How do I access my Alcova allocation when I am not on the UWyo network?
Users will need to use the UWyo VPN to get onto the UWyo network.
Alcova
See the Connecting from an Off-Campus network section on the Getting Connected to Alcova page.