Jira Service Management

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You can raise a request with ARCC using the options provided below:","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"62","name":"Dataverse Request","descriptionHtml":"","callToAction":"Dataverse Request","introHtml":"Use this form to request access or changes to dataverse","icon":10585,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[17],"key":""},{"id":"43","name":"General Research Computing Support","descriptionHtml":"","callToAction":"General Research Computing Support","introHtml":"Use this for assistance with general research support issues, including Linux Support, and to request Research Consulting Services.","icon":10569,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"24","name":"HPC Software Consultation","descriptionHtml":"Please provide information regarding the software you're wanting to install or configure","callToAction":"HPC Software Consultation","introHtml":"If you need help installing or configuring a new or updated software package, raise a request here.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"53","name":"Investment Request","descriptionHtml":"Please fill out the following information and an ARCC representative will contact you to discuss investment options. Please see the following page for information on node investment estimates: <a href=\"https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1606352931/Node+Purchase+Estimates\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1606352931/Node+Purchase+Estimates</a>","callToAction":"Investment Request","introHtml":"Use this form to make an inquiry regarding cluster investment.","icon":10542,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[15],"key":""},{"id":"47","name":"Migrate a Project","descriptionHtml":"","callToAction":"Migrate a Project","introHtml":"Use this form to request your existing Beartooth or Alcova project(s) be moved to their new locations (New \"Medicine Bow\" HPC for Beartooth, data.arcc.uwyo.edu for Alcova)","icon":10532,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[15],"key":""},{"id":"36","name":"Request a Change to Your Project","descriptionHtml":"","callToAction":"Request a Change to Your Project","introHtml":"Use this form to request a change to your project parameters.","icon":10547,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[15],"key":""},{"id":"44","name":"Request a New Research Project","descriptionHtml":"","callToAction":"Request a New Research Project","introHtml":"Use this form to request a new ARCC storage or compute resource.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"55","name":"Request an HPC Account","descriptionHtml":"All users must be associated with a project/allocation on HPC before they are able to submit jobs. By default, Beartooth accounts will be created using your UWYO Account username. If you do not have a UW Account, you will need a University sponsor to request one from UW IT.","callToAction":"Request an HPC Account","introHtml":"Use this form to get access to our cluster","icon":10517,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"52","name":"Request Globus Plus","descriptionHtml":"Use this form to request a Globus Plus account. For more information on Globus and the different levels of access see here: <a href=\"https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1757446145/Globus\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arccwiki.atlassian.net/wiki/spaces/DOCUMENTAT/pages/1757446145/Globus</a>","callToAction":"Request Globus Plus","introHtml":"Use this form to request a Globus Plus account.","icon":10487,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[15],"key":""},{"id":"51","name":"Request Training Account Checkout","descriptionHtml":"","callToAction":"Request Training Account Checkout","introHtml":"Temporary accounts to access to the campus cluster for training purposes.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"57","name":"ARCC Service Contract","descriptionHtml":"","callToAction":"ARCC Service Contract","introHtml":"This is an internal form to automate ARCC Service and Support Contracts","icon":10573,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"32","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"46","name":"External Services","descriptionHtml":"To request an external collaborator account, please fill out the form below: <a href=\"https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://uwyo.teamdynamix.com/TDClient/1940/Portal/Requests/ServiceDet?ID=9088</a>","callToAction":"External Services","introHtml":"Links to services not provided by ARCC that ARCC clients frequently use.","icon":10477,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"31","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"49","name":"MedicineBow and Data Portal Testing Feedback","descriptionHtml":"Please use this form to provide feedback on use and performance of the Data Portal data storage and/or MedicineBow HPC","callToAction":"MedicineBow and Data Portal Testing Feedback","introHtml":"This form is to provide feedback/comments post release of Data Portal (6-1-24) and MedicineBow (7-15-24)","icon":10466,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"58","name":"MedicineBow EAP Application Form","descriptionHtml":"UW ARCC is pleased to announce the new HPC environment, MedicineBow (working name, Thunderer).\nThis new HPC environment includes new 4th Gen AMD EPYC 9454 compute nodes, along with multiple A30, L40S, and H100 GPU nodes.\nMedicineBow will be available for campus-wide use beginning July 1, 2024. In preparation, UW ARCC is initiating the MedicineBow Early Access Program (EAP) to facilitate a seamless integration of hardware and software, and to promote exceptional scientific research.","callToAction":"MedicineBow EAP Application Form","introHtml":"This form is used to apply for UW ARCC's MedicineBow Early Adopters Program","icon":10573,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"27","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? 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Please note, having an account on the cluster does not necessarily mean you can use it. Your account must be a member of a project/HPC allocation before you can run jobs on our HPC resources.","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"25","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"34","name":"Request new/updated HPC software old","descriptionHtml":"","callToAction":"Request new/updated HPC software old","introHtml":"","icon":10550,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://arccwiki.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"54","name":"Student Request for for Cluster Access","descriptionHtml":"Please only use this form if you do not have an identified PI and research project. 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