Goals: Provide information for how to ask for help, and how to get started with ARCC HPC Resources

How to Get Help

• Service Portal and arcchelp@uwyo.edu

• Zoom Office Hours.

• When requesting help:

  • Be as clear and specific as you can.

  • Provide enough detail so we can replicate your issue.

  • Provide job ids, log files, working folder paths…

  • Software and module versions.

  • Links to your software homepage/repo and what you’ve tried.

  • Have you consulted online communities?

  • When using other people’s code: try and understand what it is doing before asking for help.

• We’ll always do our best effort, but we’re not domain experts (supporting all researchers).

Next Steps: Request an Account with ARCC

• Web: Advanced Research Computing Center | Overview

• Wiki: ARCC Wiki

• Portal: https://arccwiki.atlassian.net/servicedesk/customer/portals

Summary

Covered:

• ARCC (HPC Center) Mission and Services.

• Clusters: ARCC and NWSC.

• What is HPC?

• HPC/Cluster Architecture.

• Different types of storage.

Next Steps