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General ARCC Troubleshooting
For general issues please see our Known Issues page to see if the problem could be caused by something that we already are aware of and recommended solutions or work arounds.
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General FAQs:
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My home directory is full (I’m getting a quota limit warning). Can I get more space?
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May I have sudo access on Beartooth?Users are not permitted to have sudo access. Email arcc-help@uwyo.edu to request anything you need installed or changed on the cluster. |
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I can’t access my Alcova storageThis can happen for a number of reasons. If you’re trying to access Alcova from off campus, you will need to use the UWyo VPN to get onto the UWyo network.
If this doesn’t help, please contact ARCC at arcc-help@uwyo.edu so we may troubleshoot your issue. |
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My UWyo user account is locked/disabled, can ARCC restore it so I can use ARCC resources?
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Do I need a smart phone to use two-factor for ARCC services?
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My UWyo user account is locked/disabled, can ARCC restore it so I can use the petaLibrary and/or Beartooth?
No, ARCC does not manage UWyo accounts. See this page for additional information.
Contact the UWIT Accounts Office for help.
For further information on UWyo accounts see UW Accounts FAQ
Beartooth
I am having trouble logging into Beartooth.
Can you log into other Uwyo resources?
If no, contact IT Helpdesk.
Is your 2nd-factor authentication working? Test on https://wyosecure.uwyo.edu
Check out https://uwyo.teamdynamix.com/TDClient/KB/ArticleDet?ID=63314 to see if your device is properly configured.
If you are having problems with your second factor you will need to contact IT Help Desk.
There is a known issue on Beartooth that may affect your login. Wait until the top of an hour (e.g. 1 pm) and try again. We have an automatic process to fix this issue that runs every hour on the hour.
If you are still having problems email contact us.
Questions Related to Migration: Beartooth to MedicineBow
I’m having trouble logging in with the new SSH key authentication. Please help!
Questions Related to Migration: Alcova to Data Migration
Beartooth
How do I access Beartooth when I am not on the UWyo network?
Beartooth's login nodes are on the Science DMZ network outside of UWyo firewalls. Meaning you can log into Beartooth from anywhere as long as you have an internet connection and a terminal or ssh client.
How do I run my code on Beartooth?
You must submit your code to the job scheduler. Running code on login nodes is not permitted.
For more information about the job scheduler please see our page on Slurm.
How do I find out
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which software packages are installed/available on Beartooth?
While logged into Beartooth, executing the command "module spider" will list all modules installed on Beartooth.
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$ module spider To learn more about a package execute: $ module spider Foo where "Foo" is the name of a module. To find detailed information about a particular package you must specify the version if there is more than one version: $ module spider Foo/11.1 |
May I have sudo access on Beartooth?
Users will never have sudo access. Email arcc-help@uwyo.edu to request whatever would you need sudo access for.
My Beartooth home directory is full, can I get more space?
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Alcova
How do I access my Alcova allocation when I am not on the UWyo network?
Users will need to use the UWyo VPN to get onto the UWyo network.
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